General Terms and Conditions (GTC)
Renate Hechenberger, Lagergasse 44, 8020 Graz, Austria
hereinafter referred to as the “Provider”
Last updated: September 2026
- Scope
These General Terms and Conditions apply to all contracts relating to services provided by Renate Hechenberger.
The Provider offers, in particular, individual 1:1 advisory and sparring formats. Depending on the agreed scope of services, digital working materials, audio or video content, and access to a learning platform may also form part of the collaboration.
Separate or additional terms may apply to individual workshops, intensive days, retreats or other formats offered separately.
Individual written agreements between the Provider and the client take precedence over these General Terms and Conditions.
- Conclusion of Contract
The collaboration is agreed individually.
A contract is concluded by signature or by the express written acceptance of an individual contractual offer or agreement. Acceptance may, in particular, take place by returning a signed copy or by express confirmation via email.
The individual agreement concerning the scope of services, duration, fee, payment method and any other specific terms is set out in the respective contract or offer.
Before conclusion of the contract, the client receives these General Terms and Conditions and, where legally required, information regarding the right of withdrawal.
Upon conclusion of the contract, these General Terms and Conditions form part of the agreement.
- Nature of the Services
The Provider personally delivers the agreed services within the scope agreed with the client.
The collaboration is intended in particular for reflection and clarification of personal and professional matters, as well as situations involving leadership, power, responsibility and decision-making.
The specific form of the collaboration is determined by the individual matter concerned and the agreed scope of services.
No specific personal, professional or economic outcome is guaranteed.
- Fees and VAT
The fee agreed in the individual contract or offer applies.
All prices are stated in euros.
Where the requirements of the Austrian small business VAT exemption are met, no VAT is charged.wko.at)
- Payment Terms
Invoices are issued by the Provider, generally via SumUp or by direct invoicing.
Payment may be made by bank transfer or by any other payment methods offered at the time.
Where a one-off payment has been agreed, the fee is due on the date specified in the contract or invoice.
Where payment by instalments has been agreed, the payment dates specified in the individual contract or invoice apply.
Any differing payment arrangements must be agreed in writing.
- Statutory Right of Withdrawal for Consumers
Consumers who conclude a distance contract generally have the right to withdraw from the contract within 14 days of its conclusion without giving any reason, unless a statutory exception applies.
Before conclusion of the contract, the Provider supplies consumers with the legally required information regarding the right of withdrawal and with a model withdrawal form.
Further details concerning the conditions and consequences of withdrawal are set out in the separate Right of Withdrawal information.
Die näheren Bedingungen und Folgen des Rücktritts ergeben sich aus der gesonderten Widerrufsbelehrung.
- Leistungsbeginn während der Rücktrittsfrist
Wünscht eine Verbraucherin oder ein Verbraucher, dass mit der vereinbarten Dienstleistung bereits vor Ablauf der 14-tägigen Rücktrittsfrist begonnen wird, ist hierfür ein ausdrückliches Verlangen erforderlich.
Die Anbieterin beginnt vor Ablauf der Rücktrittsfrist nur dann mit der Vertragserfüllung, wenn die Kundin oder der Kunde den vorzeitigen Leistungsbeginn ausdrücklich verlangt und bestätigt hat, zur Kenntnis genommen zu haben, dass das Rücktrittsrecht bei vollständiger Vertragserfüllung unter den gesetzlichen Voraussetzungen erlischt. (RIS)
To meet the withdrawal deadline, it is sufficient for the consumer to send an unequivocal statement communicating the decision to withdraw before expiry of the 14-day period.RIS)
- Commencement of Services During the Withdrawal Period
The duration and scope of the collaboration are set out in the individual contract.
The contract generally ends upon expiry of the agreed period or upon full performance of the agreed services.
After expiry of any statutory right of withdrawal, there is no general entitlement to a refund of services already agreed or paid for, unless a statutory entitlement or a separate written agreement applies.
The right of either party to terminate the contract early for good cause remains unaffected.
In cases of serious illness or exceptional and unforeseeable circumstances, an individual arrangement may be agreed on a case-by-case basis.
- Appointments and Rescheduling
Appointments are arranged individually.
Agreed sessions may be rescheduled free of charge up to 48 hours before the appointment. In such cases, a replacement appointment will be arranged.
If an appointment is cancelled less than 48 hours before the agreed time or the client fails to attend, the appointment may be deemed to have been used.
Exceptional circumstances may be taken into account on a case-by-case basis.
Appointments must generally be used within the period specified in the individual contract. Any unused appointments expire at the end of that period unless otherwise agreed in writing.
- Digital Materials and Learning Platform
Where digital working materials, texts, PDFs, audio or video content, or access to a learning platform form part of the collaboration, these may be used solely for the client’s personal use.
Access credentials are personal and may not be shared with third parties.
Access to the learning platform is provided for the individually agreed period.
There is no entitlement to permanent access unless this has been expressly agreed.
Access may be suspended in the event of misuse or unauthorised sharing of access credentials.
- Copyright
All texts, concepts, working materials, PDFs, audio and video content and other materials provided by the Provider are protected by copyright.
The client receives a simple, non-transferable right of use for personal purposes within the scope of the agreed collaboration.
Reproduction, distribution, publication, commercial use or any other use beyond personal use is not permitted without the Provider’s express written consent.
- Confidentiality
The Provider treats all personal, professional and other confidential information obtained in the course of the collaboration as confidential.
Information will only be disclosed to third parties with the consent of the person concerned or where there is a legal obligation to do so.
Where desired or required, a separate confidentiality agreement or NDA may also be concluded.
The client likewise undertakes not to disclose confidential information relating to other persons that becomes known to them in the course of any shared format without the consent of the person concerned.
- Personal Responsibility and Scope of Services
The collaboration is intended for reflection, clarification and personal and professional development.
It does not replace medical, psychological or psychotherapeutic treatment, nor does it constitute legal, tax, financial or other professional advice reserved by law to regulated professionals.
The client remains responsible for their own decisions and for implementing them.
The Provider does not make decisions on behalf of the client.
- Liability
The Provider is liable in accordance with the applicable statutory provisions.
No specific personal, professional or economic outcome arising from the collaboration is guaranteed.
To the extent permitted by law, the Provider accepts no liability for decisions, actions or omissions undertaken independently by the client.
Mandatory statutory liability provisions remain unaffected.
- Use of Artificial Intelligence
The Provider may use AI-based tools for preparation, structuring, linguistic drafting, internal reflection and organisational support.
AI is used in a supporting role and does not replace the Provider’s personal judgement and responsibility.
AI-based systems are not used for automated decision-making concerning clients.
Any content or suggestions created with the assistance of AI-based systems and used within the collaboration are reviewed and assessed by the Provider before use.
Personal or confidential information is processed using digital or AI-based systems only to the extent that this is necessary, appropriate and permitted under applicable data protection law.
Further information is provided in the Privacy Policy.
- Privacy Policy
Personal data is processed in accordance with the applicable data protection laws.
For consumers, mandatory consumer protection provisions applicable on the basis of their habitual residence remain unaffected.
- Governing Law
Austrian law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods.
For consumers, mandatory consumer protection provisions applicable on the basis of their habitual residence remain unaffected.
- Jurisdiction
For business clients, Graz is agreed as the place of jurisdiction to the extent permitted by law.
For consumers, the statutory rules on jurisdiction apply.
- Consumer Dispute Resolution
The former European Online Dispute Resolution Platform has been discontinued.
Information on recognised consumer dispute resolution bodies within the European Union is available via the European Commission website.
Unless legally required to do so, the Provider is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration body.
- Final Provisions
If any provision of these General Terms and Conditions is or becomes wholly or partially invalid or unenforceable, the validity of the remaining provisions remains unaffected.
The applicable statutory provisions shall apply in place of any invalid provision.
Any amendments or additions to individual agreements should be made in writing for reasons of clarity and traceability.
Notice Regarding the Right of Withdrawal
Consumers receive the legally required information regarding the right of withdrawal before conclusion of the contract, as well as the required contractual documents on a durable medium, in particular by email.
The current Right of Withdrawal and the Muster-Widerrufsformular can also be accessed here:
Right of Withdrawal
Right of Withdrawal
Muster-Widerrufsformular
Model Withdrawal Form
powered by Borlabs Cookie