General Terms and Conditions (GTC)
Renate Hechenberger, Lagergasse 44, 8020 Graz, Austria
– hereinafter referred to as the Provider –
Stand: May 2026.
1. Scope
These General Terms and Conditions apply to all offers and services provided by Renate Hechenberger, in particular to 1:1 advisory services, Power Talks, Strategic Clarity Sessions, Long-Term Sessions, digital content, the use of my learning platform, and retreats, where such services are offered.
2. Conclusion of Contract
A contractual relationship is established by written agreement via email, by booking an offer, or by any other explicit confirmation.
By confirming the booking, the person making the booking accepts these General Terms and Conditions.
3. Services and Prices
The services offered are intended for individuals and are described individually.
The prices published or agreed in writing at the time of booking shall apply. All prices are stated in euros.
Unless otherwise stated, prices are exempt from VAT due to the small business regulation.
4. Terms of Payment
Invoices are generally issued via SumUp.
Payment may be made by bank transfer or through the payment options offered by SumUp.
Full payment is due before the start of the service, unless otherwise agreed in writing.
5. Withdrawal and Cancellation Conditions
Consumers generally have the right to withdraw from the contract within 14 days after conclusion of the contract without giving reasons, unless a statutory exception applies.
For digital content that is made accessible immediately after purchase, the right of withdrawal may cease to apply if the person making the booking has expressly agreed that performance of the contract begins before the expiry of the withdrawal period and has confirmed that, as a result, they lose their right of withdrawal.
Individual sessions within a booked package may be rescheduled free of charge up to 48 hours before the start of the session. In this case, a new appointment will be agreed.
In the event of cancellations at shorter notice or repeated no-shows, the appointment will be forfeited without replacement.
Refunds for services already booked and paid for are excluded, unless there is a statutory right of withdrawal or repayment.
In cases of serious illness or other unforeseeable circumstances that make participation impossible, a fair solution will be sought by mutual agreement.
By booking a package, the person making the booking expressly accepts these conditions.
6. Digital Content and Copyright
All digital content, including texts, PDFs, audio and video materials, is protected by copyright.
Upon purchase, the person making the booking receives a simple, non-transferable right of use for personal purposes.
Any reproduction, sharing, publication or commercial use without the provider’s express written consent is prohibited and may result in legal action.
7. Use of the Platform and Access
Access to the learning platform, where included in the scope of services, is limited to the duration of the agreed advisory period or to the respective agreed period of use.
Access is personal and may not be shared with third parties.
The provider reserves the right to block access in the event of misuse.
8. Use of Artificial Intelligence
The provider may use AI-based tools for preparation, structuring, linguistic drafting, internal reflection and organisational support.
The use of AI is supportive. It does not replace the provider’s personal assessment, responsibility or professional work.
AI-based tools are not used for automated decision-making concerning clients. Content, assessments and recommendations are humanly reviewed, contextualised and responsibly assessed before being used.
Personal or confidential information is entered into AI-supported systems only to the extent that this is necessary and appropriate for the respective provision of services and permissible under data protection law.
Further details on the processing of personal data when using digital tools and AI-based systems are set out in the Privacy Policy.
9. Disclaimer of Liability
The services offered are intended for personal and professional development as well as for the reflection of leadership, responsibility and decision-making situations.
They do not replace medical, psychological, psychotherapeutic, legal, tax or other professional advice.
The implementation of impulses, assessments or steps developed lies within the responsibility of the person making the booking.
Liability for any consequences arising from the application of the content provided or from decisions made by the person making the booking is excluded, unless the provider has acted intentionally or with gross negligence.
10. Confidentiality
The provider treats all personal, professional and confidential information that becomes known in the course of the collaboration with the utmost care and confidentiality.
Die buchende Person verpflichtet sich ebenfalls, vertrauliche Inhalte aus Sessions, Gruppenformaten, Lernplattform oder Retreats nicht ohne Zustimmung an Dritte weiterzugeben.
Statutory duties to provide information or disclose information remain unaffected.
11. Applicable Law and Place of Jurisdiction
The law of the Republic of Austria shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods.
For all disputes arising from the contractual relationship and these General Terms and Conditions, the provider’s registered office in Graz shall be the place of jurisdiction, insofar as legally permissible.
The European Online Dispute Resolution Platform has been discontinued as of 20 July 2025.
Information on consumer redress in the EU and the list of consumer dispute resolution bodies are available here:
https://consumer-redress.ec.europa.eu/dispute-resolution-bodies
12. Amendment of the General Terms and Conditions
The provider reserves the right to amend these General Terms and Conditions where this is necessary for objective reasons.
Amended terms and conditions will be communicated to the person making the booking by email no later than four weeks before they enter into force. The amended passages and the significance of the objection period will be indicated.
If the person making the booking does not object to the application of the new General Terms and Conditions within four weeks of receipt of the notification, the amended General Terms and Conditions shall be deemed accepted.
13. Final Provisions
Should individual provisions of these General Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.
In place of the invalid provision, a valid provision shall be deemed agreed that comes as close as possible to the economic and legal purpose of the invalid provision.
Notice on Right of Withdrawal
Consumers receive information about the right of withdrawal as part of the ordering or booking process and additionally by email.
The withdrawal instructions, information on withdrawal for digital content, and the Privacy Policy can be accessed on the website: – Withdrawal Policy for Digital Content – – Right of Withdrawal – Datenschutzerklärung.
